More Time for Patient Care. Less Time Managing Calls.
Discover AI-powered reception and administrative automation for medical, dental, wellness, and specialty practices—with healthcare-specific onboarding, privacy reviews, and human escalation procedures.
Every healthcare engagement begins with a privacy and compliance review.
What Your Front Desk Can Hand Off
Each capability is scoped, reviewed, and approved with your practice before it goes live. The labels below show which capabilities are configurable today and which depend on further review.
Inbound call handling and routine administrative inquiries
Answer common questions about hours, location, parking, insurance accepted, and new-patient availability — using wording your practice reviews and approves.
Appointment request collection and scheduling assistance
Capture the details an appointment requires and route the request to your team or an approved scheduling system. Live scheduling depends on which practice-management or scheduling integrations your practice has reviewed and approved.
After-hours reception
Cover evenings, weekends, and holidays so callers reach a helpful response instead of voicemail, with urgent matters escalated according to your on-call instructions.
Staff-directed call transfers and escalation
Define the topics that must reach a person — clinical questions, upset callers, billing disputes — and the AI hands the call to your team with context.
Practice-approved AI scripts and communication procedures
Greetings, disclosure language, and answers are written and signed off by your practice before going live, and updates follow your approval process.
Healthcare-specific onboarding and privacy requirements
Structured onboarding covering data handling, access permissions, communications, vendor integrations, and the contractual requirements your practice needs in place.
Available in our current AI receptionist and configured during onboarding.
Depends on a reviewed connection to your scheduling or practice-management system.
Not enabled for production until privacy and contractual review is complete.
Outside the scope of a standard deployment
Being explicit about boundaries is part of how we work with healthcare practices.
- Our AI does not provide clinical advice, triage, or diagnosis — those conversations go to your staff.
- Protected health information is not processed by default in a standard deployment.
- Insurance verification, prescription handling, and EHR write-back are not part of a standard deployment and require separate review.
Onboarding
Healthcare-Specific Onboarding, Not a Standard Setup
Healthcare implementations follow a longer path than a typical front-desk deployment. Each stage is completed, and documented, before the next one begins.
Discovery and workflow mapping
We document how calls reach your practice, who handles what, and which inquiries are routine versus clinical. No patient information is required at this stage.
Privacy and data-handling review
Data handling, access permissions, communications, vendor integrations, and applicable contractual requirements are reviewed before any configuration is proposed.
Agreements and technical safeguards
Where required, appropriate Business Associate Agreements and technical safeguards are established before protected health information is processed. Nothing is enabled in advance of that step.
Scripts, escalation rules, and staff sign-off
Your team reviews and approves every greeting, disclosure, answer, transfer rule, and escalation path. Updates follow the same approval process.
Staged pilot with human oversight
Deployments start in a limited scope with human oversight, so your staff can review outcomes before anything broader is considered.
Patient Privacy Is Part of the Implementation Process.
Healthcare implementations receive additional review of data handling, access permissions, communications, vendor integrations, and applicable contractual requirements. Where required, appropriate Business Associate Agreements and technical safeguards must be established before protected health information is processed.
We do not publish certification badges, seals, or audit credentials, and we do not describe our systems as certified compliant. Our position is documented through implementation review, written agreements, and technical safeguards. Where a practice requires a Business Associate Agreement or specific safeguards, those are addressed in writing as part of the review above — before any protected health information is processed.
Start With a Conversation, Not a Configuration
Tell us how your front desk works today. Healthcare inquiries are routed to a compliance review before any implementation is discussed or activated.